Website use

What information is collected

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

-        Information about your browser, network and device

-        Web pages you visited prior to coming to this website

-        Web pages you view while on this website

-        Your IP address

When you submit information to this website via webform, we collect the data requested in the webform in to track and respond to your submissions.

This can include:

-        Name

-        Contact details such as address, e mail, phone number

-        Any information regarding information you choose to share in order to access services or make an enquiry

Why this information is collected and what is done with this information

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

This website also collects personal data to power site analytics. This information may also include details about your use of this website, including:

-        Clicks

-        Internal links

-        Pages visited

-        Scrolling

-        Searches

-        Timestamps

How/What information is shared

This information is shared with Squarespace, our website analytics provider, to learn about site traffic and activity.

When webfom is used the information given is shared with Squarespace, the online store hosting provider, so that they can provide website services to me. I also share this information with google drive and/or mailchimp for management and storage.

How long information is stored for

Any information that I store is held for a maximum of 7 years and a minimum of two weeks depending on what type of information is given and for what purpose I have it for.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website may uses analytics and performance cookies to view site traffic, activity, and other data. If the cookie banner does not appear then this means that these cookies are not in use on this website.

Counselling Privacy policy

I am committed to respecting your privacy, adhering to the GDPR protocols and being registered with the ISO (reference Z2593709). The following policy explains why and how I process your data, how I keep it safe and secure and the rights that you have regarding the data I have collected. 

WHAT INFORMATION I COLLECT AND WHY I COLLECT DATA

·        Contact details to arrange and manage appointments

·        Emergency contact details/Next of kin in case of an emergency (please make sure that you make them aware that these details have been passed on to me)

·        Any medical details that are important for me to know to provide a safe environment for working, including GP name and practice.

·        Background information relating to any important past events or previous support as these may affect decisions regarding the current counselling contract.

·        Notes for aide memoire

HOW I COLLECT AND STORE DATA

I collect data from our sessions together and conversations either by phone, in person and any correspondence by email. I also collect information through online and/or paper forms.

HOW LONG I KEEP INFORMATION FOR

I Keep notes and records for 7 years for all individuals that have counselling with me - at this point all information will be securely deleted. Any other information such as GP or emergency contact details will be deleted at the end of working together.

HOW I MANAGE DATA FOR INITIAL ENQUIRIES THAT DO NOT LEAD TO COUNSELLING

If an individual makes an enquiry and a decision is made to not begin counselling work together, I will delete all information within a week of when this decision is made.

If an individual makes an enquiry, I will hold their details for 1 month after the date that I reply, at which point, if there has been no further contact, I will presume that they have decided not to proceed further and will delete any information I have (unless by specific request e.g. if an individual asks for more time before making a decision).

SHARING INFORMATION

I do not normally share information unless one of the following exceptions applies.

●      As a necessary part of providing a service

●      If I believe you or someone else is at serious risk of harm.  

●      As a necessary part of ensuring I comply with legal and/or ethical obligations, e.g. safeguarding concerns or reporting criminal activity.

●      In supervision – this occurs monthly with a qualified supervisor and may also take place in peer group supervision (I do not share identifiable data in these sessions). 

I may on occasion use material gathered from my work for publicity, research or publication. All information shared will be kept anonymous and you have the right to opt-out if you do not want to have your data used in this way (see the section on your rights).

I have an executive will in place in case I am unable to continue offering counselling without any warning i.e. in the case of serious injury, illness or death. In these circumstances another professional counsellor will have access to my notes and contact details to inform individuals I am working with of the situation and offer some advice regarding next steps.

KEEPING DATA SECURE

Any physical data that I collect is either stored in a locked filing cabinet or box. Personal data that I have received by e-mail is stored on devices that are password protected. Online forms and notes are stored on a secure platform.

YOUR RIGHTS

You have a right to;

●      Ask me to correct any information I have about you which is inaccurate or incomplete.

●      Request a copy of the information I have about you.

●      Ask me to delete any of your information which is no longer needed for the purpose we collected it. This will be deleted unless I have a legal or regulatory duty to retain it.

●      Lodge a complaint with the Information Commissioner’s Office if you have any concerns about how we are using your information. You can do this via their website, https://ico.org.uk/concerns/ or by calling their helpline 0303 123 1113.

●      Opt-out of having your data used for research and publicity purposes by stating this on the signed agreement contract.

HOW TO CONTACT ME

If you have any concerns or would like a further conversation regarding this policy, please e-mail me at jennybiglands@proton.me

MONITORING & REVIEWING

So that my policies and procedures remain effective and fit for purpose, I monitor and review them every year. In addition to this, I may amend this policy at any given time – access to this privacy policy and any amendments can be requested by e mail. 

individuals accessing other services such as fern and INk or Retreats

I am committed to respecting your privacy, adhering to the GDPR protocols and being registered with the ISO (reference Z2593709). The following policy explains why and how I process your data, how I keep it safe and secure and the rights that you have regarding the data I have collected. 

With regards to this policy, individuals refers to those who have made contact with me or opted in to one of the service I offer other than counselling (this has a separate privacy policy).

WHY I COLLECT INFORMATION

I collect information to stay in touch with you and to keep a record of anything that is important regarding my relationship with you, such as preferred ways of us staying in contact with me. I collect information that I may need to offer the agreed service e.g. contact details and address. I also collect information to analyse and review my work and services.

WHAT INFORMATION I PROCESS

I collect contact details from individuals in order to stay in contact or to enable a service to be delivered – I only ask you to give the information you are happy for us to have and use.  I may also process information gathered from any conversations that we have in order to keep a record of data that might be useful for our work or further conversations with you.

Depending on the service, I may require additional information in order to adhere to my safeguarding and risk assessment polices e.g. medical conditions and dietary requirements.

HOW I COLLECT INFORMATION

I collect information from online forms, emails and conversations or paper forms gathered from events or conversations with you.

I may also collect information through our website using cookies - these are small text files that collect information about your use of our site. To find out more about cookies please visitallaboutcookies.org. Reasons for using cookies include the processing or forms, informing advertising in social media and establishing the needs of visitors to the website.

HOW LONG I KEEP INFORMATION

I will keep data for up to 7 years from the last interaction that I have with you. Some information may be deleted before this date if there is no reason for the data to be held or you request it (refer to your rights as an individual).

SHARING INFORMATION

I do not normally share information that we have about you without your consent unless one of the following exceptions applies.

● As a necessary part of providing you with a service

● If it is necessary by law to do so

● As a necessary part of ensuring we comply with our legal obligations around safeguarding

HOW I KEEP INFORMATION SAFE

Any data that I collect is either stored on a secure device or online platform spreadsheet or is kept in in a lockbox or filing cabinet. All data will be treated with care however, I cannot guarantee the security of any data that you disclose online and I am not responsible for any breach of security unless this is due to our negligence or wilful default.

YOUR RIGHTS

As an individual you have the right to;

● Ask me to correct any information I have about you which is inaccurate or incomplete.

● Request a copy of the information I have about you.

● Ask me to delete any of your information which is no longer needed for the purpose we collected it. We will delete it unless we have a legal duty to retain it.

● Lodge a complaint with the Information Commissioner’s Office if you have any concerns about how I am using your information. You can do this via their website,

https://ico.org.uk/concerns/ or by calling their helpline 0303 123 1113.

● Opt-out of having your data used for research and publicity purposes by requesting this directly or emailing me at jennybiglandscounselling@gmail.com

HOW TO CONTACT ME

If you have any concerns or would like a further conversation regarding this policy please e mail me at jennybiglands@proton.me and I will get back in touch with you as soon as I can.

MONITORING & REVIEWING

So that my policies and procedures remain effective and fit for purpose, I monitor and review regularly. In addition to this, I may amend this policy at any given time and encourage you to check my website regularly to make sure that you are up to date with any changes that may occur.